|rSchoolToday offers complete customer service from initial planning through training and day-to-day operations on all of our programs.
Our Support staff is well known for going beyond the call of duty to make sure you have the answers you need and are utilizing our programs to their utmost cost and time savings.
Your Support Includes:
• 45 Customer Support people on staff to answer your questions via phone, email or Web Conference
• On-Site Training for any number of participants
• Virtual Training via Web Conference
• Web-based Video Training - click on a video and watch anytime and as often as you need to.
• Online product Manuals - viewable and printable
• Technical Support - Unlimited Technical Support is always Free!
• We will add your key staff (any number) to our Email List Serv of all new features released
•Support Web portal containing a chronicle of New Features, upcoming Features planned, and e-forms for submitting suggestions, ideas for new features.
• All New product features are included - you are ALWAYS using the latest version of the program!
• Data back-ups nightly
"Your Customer Support is amazing. I worked for IBM for 20 years and they pride themselves on good customer support but your team goes beyond that”
Bill Theisen, IT Director
Plainview-Elgin-Millville School District
"You guys have the best product and customer service on the market and just keeping adding great new features. This has been the best technology partnership we ever been involved with.”
Mike Gorman, Teacher, Web Team
Southwest Allen County Schools, Fort Wayne, IN
"I just want to let you know what a great support staff you have!!!!!!!! I had a major import problem with a deadline of course and you staff jumped on the problem and solved it for me. Paul, Helen, and whoever was working on the back up were awesome. Deciding to go with rSchoolToday was the right decision for us. Can't say enough!”
Linda Garvert, Athletic/Activities Admin Assistant
Benilde-St. Margaret’s, MN